Welcome to Chapel Lane Surgery
*30/6/20 UPDATE* : We are experiencing a problem with our phone lines, we are working on getting the problem fixed ASAP. In the meantime please use Econsult (link below)
Chapel Lane Surgery is located on Chapel Lane in Formby and covers patients in Formby, Freshfield, Hightown and Ince Blundell.
The surgery is managed as a non-limited partnership between the doctors within the practice. The partners being Dr J Proctor, Dr D Callow, Katie White
Since April 2018 we have taken over as providers of Hightown Village Surgery. The team at Chapel Lane Surgery are delighted to have the opportunity to work with the residents and community of Hightown, and ensure that there is a primary care service in the village.During April we have been meeting with staff and patients, to introduce ourselves and to talk about how services might work across the two practices. We became providers at very short notice, so have put temporary arrangements in place for now, whilst we work with staff, patients and the community to develop services across both sites.The Patient Participation Group is leading this work on behalf of patients; if you would be interested in joining and being involved in this please contact the Chair, Rosemary Petty
We hope that this website will provide clear and concise assistance, and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
WITH EFFECT FROM MONDAY 23RD MARCH 2020:
THE REAR DOOR LEADING INTO THE PRACTICE WILL BE CLOSED; THIS IS TO ENSURE PATIENT AND STAFF SAFETY
WE HAVE BEEN ADVISED TO CANCEL ALL 'ROUTINE' CLINICIAN APPOINTMENTS - WE WILL CONTACT PATIENTS WITH PRE-BOOKED APPOINTMENTS TO DISCUSS HOW WE CAN MANAGE THEIR ONGOING CARE
PLEASE DO NOT ATTEND THE PRACTICE WITHOUT CONTACTING US BY PHONE FIRST; WE WILL TRIAGE ALL PATIENT NEEDS USING TELEPHONE OR VIA OUR 'E-CONSULT' SERVICE (SEE BANNER BELOW)
PATIENTS WHO THE CLINICIAN FEELS NEEDS A PHYSICAL REVIEW WILL BE GIVEN A SPECIFIC TIME-SLOT TO ATTEND, TO REDUCE THE RISK OF CROSS-INFECTION BETWEEN OUR MOST ILL AND VULNERABLE PATIENTS
DUE TO INFECTION CONTROL ADVICE AND SHORTAGES IN SUPPLIES LOCALLY WE HAVE CLOSED OUR PATIENT TOILET TO ALL EXCEPT EMERGENCY USE
SICK NOTE / FIT NOTE REQUESTS FOR PATIENTS WHO HAVE SELF-ISOLATED
In line with current guidance, GPs cannot issue a sick note for self-isolation. Patients can 'self-certificate' for the first 7 days and 111.nhs.uk will upload the option for the following 7 days post sefl-certification in due course, which patients can access. Please access:
IMPORTANT INFORMATION ABOUT THE CORONAVIRUS (COVID-19)
The NHS across Sefton will be better prepared for outbreaks of new infectious diseases if the public follows Public Health England advice
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change
Advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
a high temperature or
a new continuous cough
- loss of taste and smell
If someone in your household has these symptoms you must stay at home and self isolate for 14 days
YOU DO NOT NEED TO CONTACT 111 TO TELL THEM YOU'RE STAYING AT HOME
Use the NHS111 online Coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water not available
- Avoid touching your eyes, nose and mouth with unwashed hands
- Avoid close contact with people who are unwell
INFORMATION REMAINS SUBJECT TO REGULAR CHANGE AND UPDATES. MORE INFORMATION CAN BE FOUND ON THE NHS WEBSITE
Our dedicated team are here to treat those minor ailments that occur, as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Access & Parking
The surgery has disabled access and facilities available for its patients. Should patients require an interpreter then this can be organised by prior arrangement.
There is a large public 'pay and display' car park to the rear of the surgery. Please avoid parking in the spaces reserved for the doctors.
Chapel Lane Surgery - Email Address: SFCCG.Chapel-Lane@nhs.net
The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP. Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice. For convenience if you have a medical card, your Accountable GP will be the named doctor you are registered with.
Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP. However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your Accountable GP, Please ask the receptionists when you are next in the surgery.
Please note: There is no need to telephone the practice for this information.
Having a named GP does not prevent you seeing any other doctor in the practice.
Your named GP will not be available at all times. As you know we operate a signposting and triage service to make sure we can best match patient need.
The role of the named GP will not:
- Take on vicarious responsibility for the work of other doctors or health professionals;
- Take on 24-hour responsibility for the patient, or have to change their working hours:
- Imply personal availability for GPs throughout the working week;
- Be the only GP or clinician who will provide care to that patient.
- The contract remains 'practice based', so overall responsibility for patient care has not changed.
The named GP is largely a role of oversight, with the requirements being introduced to reassure patients they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf.
There is no condition within the requirement for patients to see the named GP when they book an appointment with the practice. Patients are entitled to choose to see any GP or nurse in the practice in line with current arrangements but during busy periods and leave this may not always be possible to achieve.
If your needs are urgent, you may need to discuss these with an alternative doctor or one of our highly skilled Advance Nurse practitioners using the triage system .
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(Site updated 07/07/2020)