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Welcome to Chapel Lane Surgery

Chapel Lane Surgery is located on Chapel Lane in Formby and covers patients in Formby, Freshfield, Hightown and Ince Blundell.

The surgery is managed as a non-limited partnership between the doctors within the practice. The partners being Drs C Jackson, J Proctor, D Callow. 

Since April 2018 we have taken over as providers of Hightown Village Surgery. The team at Chapel Lane Surgery are delighted to have the opportunity to work with the residents and community of Hightown, and ensure that there is a primary care service in the village.During April we have been meeting with staff and patients, to introduce ourselves and to talk about how services might work across the two practices.  We became providers at very short notice, so have put temporary arrangements in place for now, whilst we work with staff, patients and the community to develop services across both sites.The Patient Participation Group is leading this work on behalf of patients; if you would be interested in joining and being involved in this please contact the Chair, Rosemary Petty

We hope that this website will provide clear and concise assistance, and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur, as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access & Parking

The surgery has disabled access and facilities available for its patients. Should patients require an interpreter then this can be organised by prior arrangement.

There is a large public 'pay and display' car park to the rear of the surgery. Please avoid parking in the spaces reserved for the doctors.


Chapel Lane Surgery - Email Address:

Accountable/named GP 

The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP. Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice. For convenience if you have a medical card, your Accountable GP will be the named doctor you are registered with.  

Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP. However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your Accountable GP, Please ask the receptionists when you are next in the surgery. 

Please note: There is no need to telephone the practice for this information. 

Having a named GP does not prevent you seeing any other doctor in the practice.

Your named GP will not be available at all times. As you know we operate a signposting and triage service to make sure we can best match patient need.

The role of the named GP will not:

  • Take on vicarious responsibility for the work of other doctors or health professionals;
  • Take on 24-hour responsibility for the patient, or have to change their working hours:
  • Imply personal availability for GPs throughout the working week;
  • Be the only GP or clinician who will provide care to that patient.
  • The contract remains 'practice based', so overall responsibility for patient care has not changed.

The named GP is largely a role of oversight, with the requirements being introduced to reassure patients they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf.  

There is no condition within the requirement for patients to see the named GP when they book an appointment with the practice. Patients are entitled to choose to see any GP or nurse in the practice in line with current arrangements but during busy periods and leave this may not always be possible to achieve. 

If your needs are urgent, you may need to discuss these with an alternative doctor or one of our highly skilled Advance Nurse practitioners using the triage system .

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(Site updated 07/02/2020)
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