Chapel Lane Surgery

 

Following feedback from the National GP Survey and consultation with our patient participation group from 10th September 2018 we are changing the way patients access services at the surgery by introducing Care Signposting.

 

Care signposting what does it mean for patients?

 

Care signposting is a person centred approach to advise and guide patients to sources of help and advice, which are most relevant to their need as smoothly and quickly as possible. It is not intended to make a diagnosis or plan treatment.

 

When you next call the surgery for an appointment with a Health care professional or are perhaps seeking advice, one of our trained Receptionists will ask you for a brief description of your problem or ask you some questions about your request. This allows us to ensure that you are directed to the most appropriate person and in a way that is appropriate to the urgency of your request. 

 

Signposting may direct you to Self-Care or Care at the Chemist or to one of our Primary Healthcare Team of Doctors Advanced nurse practitioners Nurses, Pharmacist and Health Care assistants.  

 

All information including the telephone call is of course confidential. Our Clinical Care Co-ordinator supports all frontline staff who Signpost.

 

Reviews and non-urgent appointments will be allocated appointment slots as availability permits. We will continue to offer telephone consultations where appropriate.

 

We are confident these changes will help you access services in a more timely and effective manner and at the same time help us better manage ever increasing pressures on primary care services.

 

Home visits

 

Our home visit policy follows RCGP guidelines. Home visits are reserved for patients who are genuinely housebound including patients in Residential and Nursing homes. All requests will be assessed by phone by our Duty GP. More information can be found on our website.

 

Feedback

 

We welcome any feedback to ensure that we provide services to patients as efficiently and effectively as we can. Please use the suggestion box in reception or you can feed back online at

 

http://www.chapellanesurgery-formby.nhs.uk/contact_dlg1.aspx?p=N84006 (link takes you to form on "https://www.mysurgerywebsite.co.uk")