Complaints/ Comments/ Compliments

We endeavour to provide and maintain a high standard of service at all times but if you should be unhappy with any aspect of our service, please contact the practice to discuss your concerns further.

Our complaints procedure is drawn-up in accordance with NHS guidelines and a copy is available from reception.

Similarly, we are always interested to hear comments and suggestions on how to improve the service we provide.

Complaints form

Please note all complaints to the practice must be in writing. To aid this, we have produced a form which you can print, complete and return to reception. To save to your computer, please right click the link below and click save as.

Complaints Form

Surgery Image

Contact Us

Chapel Lane Surgery
13 Chapel Lane
Formby
Liverpool
Merseyside
L37 4DL
Tel: 01704 876 363