Patient Triage

Last Updated: Tuesday, 09 January 2024

We operate an online system called Patient Triage. All appointment requests, non-urgent medical requests, or admin requests, should now be submitted using Patient Triage. This service will let you request treatment, advice, sick notes, GP letters, recent test results and more.

Prescription/medication requests need to be sent via email to cmicb-sf.prescriptions@nhs.net 

Please CLICK HERE to submit a new request. 

All requests submitted in working hours will be reviewed by a clinician on the day.

If you do not have access to the internet or you are unable to complete the request form, please call our reception team on 01704 876363 / 877600 who will be happy to assist you to complete the form, or can complete the form for you.

Please note, access to Patient Triage is not available when the surgery is closed. Requests can be completed 8am-5pm Monday to Friday. Please note, access may be switched off earlier in the day if we have reached capacity.

If Patient Triage is unavailable, you will need to phone the surgery on 01704 876363 / 877600.

When the surgery is closed, you will need to call 111 or complete a request on 111 Online. Call 999 in an emergency.

How does the system work?

All requests will be reviewed by the clinical team. You will then be contacted either by telephone or text message with an outcome. If the doctor needs to examine you, they will arrange a time for you to come into the practice.

Please keep your phone with you so as you can be contacted.  If you miss the call or text, we will try to contact on one further attempt. Please note on the request form any times that you are unavailable.

For real life-threatening emergencies such as those below – RING 999

• Chest pain (suspected heart attack)
• Suspected stroke
• Suspected meningitis
• Anaphylactic shock (severe allergy)
• Heavy bleeding or deep lacerations
• Fluctuating levels of consciousness or completely unconscious
• Difficulty breathing or stopped breathing with a change in colour
• New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

• A fever and lethargic (drowsy) child
• A feverish and floppy (unresponsive) infant
• Difficulty breathing
• Sudden, severe abdominal pain
• Accidental or intentional overdose of medication
• Trauma (including falls) and possible broken bones or road traffic accident