Repeat PrescriptionsLast Updated: Wednesday, 06 September 2023
If you have access to the internet and are comfortable using it, then the easiest and safest way for you to order your repeat medication is through your NHS account.
You can access this on a PC or laptop, or through the NHS App on a tablet or mobile device.
Your usual medications are listed for you, and you simply have to click or tap on the ones you need to order.
It also helps reduce the amount of time it takes to re-enter information into the system when we receive your request.
Therefore we strongly advise our patients to order through their NHS account as it is safer, easier and convenient for both our patients and our staff.
To order on the NHS website, follow the link below, or go to the App Store on your tablet or mobile device and search for "NHS App".
Other Ways of Ordering Your Medication
- Email email@example.com for prescription queries or when requesting medication that is not on your usual repeats. If you have not had a medication in over 6 months, you may be asked to book a review appointment before it can be issued again.
If you prefer to order using a paper form you can bring either of the following to the surgery
- The prescription slip from your last medication order. This will have been given to you by the pharmacy and will have your medications and dosages on it.
- If you don't have the prescription slip you can type or write your request on a plain piece of paper and hand in to Reception
If we are closed when you drop it off then you can put it through the secure letter box to the left hand side of the door at Chapel Lane Surgery.
Important: Advisory Notice
We are unable to take repeat prescription requests over the telephone or via our online consultation system (Patient Triage). Doing this might cause your order to be delayed.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it. Ask your pharmacy if they operate an SMS notification system to let you know when your medicines are ready to collect.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- On the app or website where you order repeat prescriptions
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
If you would like to speak to someone at the GP surgery about your prescription its best to call us after 10am when the phone lines ae likely to be less busy.
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, they can offer advice on minor illnesses such as:
- Sore throats
- Tummy trouble
- Aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.