Repeat Prescriptions
Last Updated: Tuesday, 09 July 202412th March 2024 - FAO PATIENT ACCESS USERS - If you use Patient Access you are now required to submit a mobile phone number for security purposes. If you do not have a mobile phone, unfortunately you will no longer be able to use Patient Access. Please instead send your prescription request by email to cmicb-sf.prescriptions@nhs.net
If you have access to the internet and are comfortable using it, then the easiest and safest way for you to order your repeat medication is through your NHS account.
You can access this on a PC or laptop, or through the NHS App on a tablet or mobile device.
Your usual medications are listed for you, and you simply have to click or tap on the ones you need to order.
It also helps reduce the amount of time it takes to re-enter information into the system when we receive your request.
Therefore we strongly advise our patients to order through their NHS account as it is safer, easier and convenient for both our patients and our staff.
To order on the NHS website, follow the link below, or go to the App Store on your tablet or mobile device and search for "NHS App".
If you use an online service like Patient Access or the NHS App, you can request your repeat medication directly through this service.
We have now turned off the function to add a note to your request. Instead, if you have a prescription or medication query, please email: cmicb-sf.prescriptions@nhs.net
Other Ways of Ordering Your Medication
- Email cmicb-sf.prescriptions@nhs.net for routine repeat prescription requests or medication queries. Please note: This email address is not to be used for urgent medication requests - please see our policy regarding urgent requests instead.
Important: Advisory Notice
We are unable to take repeat prescription requests over the telephone or via our online consultation system (Patient Triage). Doing this might cause your order to be delayed.
Urgent Prescription Requests
For full details on making urgent prescription requests, please see our policy regarding this.
Collecting your prescription
We accept prescription requests up to 7 days before your medication is due. Please discuss with your pharmacy how they process your prescription once they have received it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- On the app or website where you order repeat prescriptions
- At your GP practice
- At any pharmacy
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
Medication reviews
If you have a repeat prescription, we will be asked to come in for a regular review. We will be in touch when you need to come in for a review.
What to do with old medicines
Please take them to a local pharmacy to be disposed. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, they can offer advice on minor illnesses such as:
- Coughs
- Colds
- Sore throats
- Tummy trouble
- Aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.