Important notice for Hollies patients regarding online access to your health records
Due to the recent merger of the clinical systems of The Hollies and Chapel Lane Surgery, if you were previously a registered patient at The Hollies, you will need to register again for online access to your health records, such as requesting prescriptions, viewing immunisation records, and viewing test results.
We were previously of the understanding that users of the NHS App would have this access reinstated automatically after this change. Unfortunately, this has not been the case, and we apologise for the frustration this has caused.
If you use the NHS App, you will need to delete your account and re-register.
To find this click on the three dots on the top right of the home screen for “More”, select Account and Settings, Manage NHS Account, scroll down and select Login Details, scroll down further and select delete my NHS Account.
Log out of the application and when logging back in the App will ask you to register.
If you use another App such as Patient Access, Evergreen or any other you will need a new linkage key and if prompted select Chapel Lane Surgery as your GP Practice.
If you previously had an online account at The Hollies, please contact us either by phone, email, or in person to request your new linkage key. Our contact details are provided below:
Phone: 01704 877600 / 876363
We will verify the email address you give us matches with the one on your GP record. Providing this matches up correctly, we will then create a new online account, and provide you with a linkage key needed to register for online access.
We appreciate your patience and will get this information to you as soon as possible.