Patient Triage launch Monday 4th September 2023
From Monday 4th September 2023, we will be replacing our existing online consultation service, eConsult, with a new service called Patient Triage.
For more information, please visit the following page on our website: Formby Medical Group - Patient Triage
Please use this system in the first instance to contact the surgery with a non-urgent medical request or admin request. If you do not have access to the internet or you are unable to complete the request form, please call our reception team on 01704 876363 / 877600 who will be happy to assist you to complete the form, or can complete the form for you.
All requests will be reviewed by the clinical team. You will then be contacted either by telephone or text message with an outcome. If the doctor needs to examine you, they will arrange a time for you to come into the practice.
The Patient Triage system will be available 8am-5pm Monday to Friday, but please note access may be switched off earlier in the day if we have reached capacity.
When the system is turned off during surgery opening hours, you will need to phone the surgery on 01704 876363 / 877600.
When the surgery is closed, you will need to call 111 or complete a request on 111 Online. Call 999 in an emergency.